Return and Refund Policy

Last Updated: March 20, 2026

At Farmsteadpottery, we prioritize your peace of mind. We are dedicated to ensuring a serene shopping experience and promise to resolve any issues or disputes as quickly as possible. This policy explains how returns, exchanges, and refunds are handled with fairness and transparency.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

The item must be in the same condition as received.
Unused, unassembled, and with original tags (if applicable).
In its original packaging.
Accompanied by a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at: support@farmsteadpottery.com.

Defects/Errors: If your return is due to a product defect or shipping error, we will provide a return shipping label.
Non-Quality Returns: For non-quality related returns, the customer is responsible for the return shipping costs.
Process: Once approved, you will receive detailed instructions on how and where to send your package.
Important: Items sent back without first requesting a return and receiving authorization will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@farmsteadpottery.com so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Custom or personalized products (such as special orders or personalized home decor).
Opened consumable home goods (such as used candles, diffusers, or room sprays).
Intimate home textiles that have been opened or removed from their hygiene packaging.
Hazardous materials, flammable liquids, or gases.
Sale items and gift cards.
Original shipping fees and taxes paid at checkout.

5. Order Cancellation

You may request to cancel your order within 12 hours of purchase. Once the item has been processed or shipped, the order cannot be canceled and must follow the standard return process.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please contact support@farmsteadpottery.com to exercise this right.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

Method: If approved, refunds are issued to your original payment method.
Processing Time: Please allow up to 10 business days for the refund to be processed by our team.
Restocking Fee: No restocking fee for returned items.
Note: Original shipping and taxes are non-refundable. If more than 15 business days have passed since approval, please contact us at support@farmsteadpottery.com.

8. Return Address

Please contact our customer support team to obtain the correct return warehouse address before shipping any items. A return shipping label provided by Farmsteadpottery is required before sending any items back.

Brand Name: Farmsteadpottery
Support Email: support@farmsteadpottery.com
Business Address: 6135 Park South Drive, Suite 510, Charlotte, North Carolina 28210, United States (Note: Please do not send returns to this address without prior authorization.)