Policy on Shipping Protection and Optional Gratuities

This policy explains the optional services that may be presented to customers during the checkout process.

1. Optional Nature of Services

Shipping Protection and Tipping are elective services and are not mandatory charges associated with the purchase of merchandise.

Customers are free to accept or decline either option. Declining these services will not prevent an order from being completed.

2. Shipping Protection

Shipping Protection is intended to provide coverage for certain qualifying incidents occurring during transit, which may include package loss, physical damage, or theft.

Eligibility for reimbursement or other remedies is subject to the applicable coverage terms, limitations, exclusions, and claim requirements.

Please review the complete Shipping Protection terms here:

https://support@oubaokki.com.com/products/shipping-protection

3. Tipping

Any gratuity offered during checkout is voluntary. Tips are intended as an optional expression of appreciation for personnel involved in fulfillment and customer support.

The decision to provide or decline a tip does not affect order processing, customer service, or eligibility for assistance.

4. Refund of Optional Charges

A customer who wishes to remove a Shipping Protection charge or Tip after checkout may contact us to request a refund of the applicable voluntary amount.

Such requests may be submitted after order placement, including after shipment.

5. Customer Support

Questions and refund requests may be directed to:

Text/SMS or Telephone: +1 (662) 479-4297
Email: support@oubaokki.com

Customers may also use the communication methods listed on our Contact Us page.